Susan Cain is a negotiation consultant and author of 'Quiet: the power of introverts in a world that can’t stop talking'.
In an increasingly social world, watch author Susan Cain as she argues that we undervalue the power of the introvert at our peril. How can organisations ensure that the best ideas dominate, rather than those of the most vocal and assertive people?
Susan Cain is in conversation with Jon Ronson, journalist, humourist and documentary maker.
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