Blog
Matthew Taylor
It is surely time for a new concept of public services to emerge from the rubble of the increasingly discredited paradigm of New Public Management (NPM)? It will take a generation for a new way of thinking to become dominant and, given the challenge it represents to current practice, there is no guarantee that it will succeed. But – and here the contrast with NPM is stark - the process of challenge and reform can itself mobilise and inspire public servants and wider civil society.